PLACING ORDERS

What forms of payment do you accept?

MusicXPC accepts payment by credit card, including VISA, MasterCard and American Express, or by PayPal

What does “Pre-Order” mean on the website?

A Pre-Order product is a gadget that is new to MusicXPC, in which hasn’t arrived yet. Most times products are available for Pre-order online from MusicXPC before they are available in our retail stores, and sometimes, before they are available through any other retailer in the US.

If the product you are interested in displays a “Pre-Order” button, it can be reserved so that when the shipments do arrive to the states, one is stamped with your name on it. Simply click on the “Pre-Order” button and continue through the checkout process to ensure you will be among the first in the US to receive the product you are interested in.

When does my credit card get charged?

To ensure you are totally satisfied with your purchase, MusicXPC will not charge your credit card until your purchase has been shipped. At the time you place your order, we’ll pre-authorize your card for the total amount plus all applicable taxes and shipping charges (if any).

What is a pre-authorization?

At the time that you submit your MusicXPC order, we will request that your financial institution (your credit card or debit card company for example) to create a pre-authorization hold on your account. This means that we have not actually charged your account so you are not responsible to pay anything or incur any interest yet. Only once we successfully ship your order will we collect payment from your credit card. In the event that your order is cancelled, for any reason, prior to shipment, pre-authorization holds naturally expire within 15 – 30 days depending on your financial institution.

Where can I view the status of my order?

You can visit our Order Detail page to see the status of your order. If you have additional questions or concerns about the status, please email us at info@musicsxpc.com or call us toll free at 1-800-2835953.

Can I use a pre-paid credit card to place my order online?

MusicXPC has a very rigorous fraud protection process that may cause some pre-paid credit cards to be blocked, or may result in submitted orders that use pre-paid cards being cancelled. As there are many different credit card providers, this is reviewed on an order-by-order basis and we cannot guarantee that your pre-paid credit card will be accepted.

Why can’t I use a foreign credit card to order on your website?

MusicXPC is committed to providing a safe, secure shopping environment for all of our customers. Orders placed with MusicXPC are manually checked to ensure the data provided with the order matches the credit card account information filed with your financial institution. This helps us verify that another party is not misusing your credit card. As we are only able to provide this service when customers use US/CAN-issued credit cards, we cannot accept internationally-issued cards at this time.

 

SHIPPING POLICIES

Why don’t you ship to a P.O. Box address?

We do our best to accommodate shipment to anywhere in North America, and we appreciate that not all of our customers have traditional/conventional street addresses. To provide the most extensive and protective coverage, our carriers do not ship to Postal Box addresses. However, to best serve and protect you, all online orders from MusicXPC are delivered to you directly via courier services.

Can I have my order redirected to another address if my order has already been shipped?

Unfortunately once your online MusicXPC order ships it must go to the address provided at the time you placed your order. If you cannot receive or pick-up your order after three attempts by the courier, it will come back to our warehouse and we will process a full refund to your credit card.

Why do you require a signature to receive a package?

Most of our shipments contain valuable equipment and therefore we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your package.

What happens if I am not available to sign for my order?

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be held at a local depot for up to 5 business days. If you do not pick up your order from the depot, it will be returned to us and we will refund your account(s) accordingly. In the event that we were unable to deliver a Final Sale item, you will be contacted by phone and or email to arrange a new shipment and no refund will be issued.

 

RETURNING AN ORDER

What is your return policy for MusicXPC products ?

Products must be returned in the original packaging. Shipping and handling is non-refundable. Damage and missing part restocking fees may apply. We have something called “Return Merchandise Authorizations (RMAs)” and these are only valid for 30 days from when it’s issued. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to product while in transit to MusicXPC. If you return your product to MusicXPC (i) without a RMA from MusicXPC, (ii) beyond the 30 day period, or (iii) without proper packaging, MusicXPC retains the right to either refuse delivery of such a return or charge a restocking fee.

 

REGISTRATION AND WARRANTY

How do I register my MusicXPC purchase?

For customers that have made their purchase from MusicXPC’s online store or at one of our MusicXPC retail locations, your purchase has already been recorded in our system. Simply hold on to your receipt as proof of purchase should you require it at any time.

For customers that have made their purchase at one of our MusicXPC Authorized Retailers, please visit us online at www.musicxpc.com/register and fill out the information requested. Your information will be added to our database for record keeping purposes. Please make sure to keep your receipt as your proof of purchase.

 

TECHNICAL SUPPORT

How do I get technical support for my MusicXPC product?

If you are having difficulty with your MusicXPC® Notebook you can also try contacting our MusicXPC Support team directly, toll free at 1-800-283-5953.

Where can I take my MusicXPC product to get repaired?

For all warranty and non-warranty repairs please contact us at info@musicxpc.com or call us at 1-800-283-5953. If you have not already filled out the online registration, please do so at www.musicxpc.com/register.

How do I order a recovery CD/DVD disk for my MusicXPC computer?

(Make sure you have the MusicXPC model and serial number handy)

If you are looking to purchase a new recovery CD/DVD for your MusicXPC, please call one of our trained sales associates at 1-800-283-5953.